Contact Us

Bienvenido a Trabajo de marino – thank you for choosing Trabajo de marino, your Spanish destination for faith-inspired jewellery, DIY kits and wholesale prepacks, rooted in Olvera, Cádiz. We are committed to providing personalized, friendly customer service (atención al cliente personalizada y amigable) in Spanish and English for all your questions, concerns, feedback or requests related to our products, orders, shipping, wholesale accounts or policies. Our small team prides itself on expert knowledge of handcrafted jewellery, DIY crafting and international shipping, ensuring a seamless shopping experience for retail customers and businesses worldwide.
 

Official Contact Channels

 
Email is our preferred method (Email es nuestro método preferido) for the fastest, most detailed response – we answer all inquiries in the order they are received, during Spanish business hours (horarios laborales españoles): Monday–Friday, 9AM–6PM CET (CET/CEST).
 

Primary Customer Service Email

 
service@fytnj.com
 
  • Standard Response Time: 24 Spanish business hours (general inquiries: product details, order status, shipping questions, DIY kit guidance, wholesale account support – in Spanish/English).
  • Urgent Inquiries: Include the word URGENT / URGENTE in the email subject line (e.g., URGENT – Damaged Aniah Bracelet Set – Order #12345 / URGENTE – Set de Pulseras Aniah Dañado – Pedido #12345) for a 12 Spanish business hour priority response (damaged products, missing tracking, order cancellations, customs issues).
  • Subject Line Tip: Always include your order number (número de pedido) and product name (nombre del producto) (or “Wholesale Account / Cuenta Mayorista” for business inquiries) in your email to help us resolve your issue quickly and efficiently – critical for international and wholesale orders.
 

Mailing Address (Physical Mail/Authorized Returns)

 
For written correspondence, official returns (with a valid RA number only / nur mit gültiger NAD) or physical mail:
 
Trabajo de marino
 
Maestro Amado 98 Casa
 
11690 Olvera
 
Cádiz, España (Spain)
 
IMPORTANT / IMPORTANTE: Unauthorized returns (no valid RA number) will be rejected and returned to sender at the customer’s cost – all returns require prior written authorization from our customer service team (per our Return & Refund Policy). We do not accept walk-in visits at our Olvera location (no visitas presenciales permitidas).
 

Brand Quick Info

 
  • Brand Name: Trabajo de marino
  • Website: https://fytnj.com/
  • Base Location: Olvera, Cádiz, España (Spain)
  • Shipping: Spain → EU → Worldwide (España → UE → Mundial)
  • Currency: Euro (EUR)
  • Compliance: GDPR, Spanish Ley de Protección de Datos, Ley de Consumo, Correos España Regulations
  • Specialty: Faith-Inspired Jewellery, DIY Craft Kits, Wholesale Jewellery Prepacks
  • Official Languages / Idiomas Oficiales: Español y Inglés (Spanish and English)
 

Support for Wholesale Customers

 
For wholesale-specific inquiries (linesheet access, account setup, prepack details, bulk pricing), email us with the subject line: Wholesale Inquiry – [Your Business Name] / Consulta Mayorista – [Nombre de Tu Empresa]. Include your business registration number, VAT ID (if applicable) and retail location details for faster account approval.
 

Jewellery Care Support

 
For personalized tips on caring for your handcrafted Trabajo de marino jewellery (e.g., storing beaded bracelets, preserving paper beads from DIY kits) – in Spanish or English – email us at service@fytnj.com with the subject line: Jewellery Care – [Product Name] / Cuidados de Joyas – [Nombre del Producto]. We are happy to share our expert advice to help your pieces last for years to come.
 
Would you like to adjust any section of these brand pages, such as emphasizing the VI BELLA partnership more prominently, modifying wholesale terms or updating shipping thresholds?